Account Manager

About Us
Healthcare is moving fast. We need to move faster.

Healthcare is delivered by teams– teams of nurses, doctors, and staff, specific to each hospital, clinic, and department. And their practices and resources are changing at increasing speed. They want to do their best, but they cannot keep up. Burnout is growing at an unprecedented pace, and we are faced with an enormous shortage of staff. And for patients, inconsistency of care means medical errors (the #3 cause of death in the US) and massive waste.

Elemeno Health is a UCSF and Y Combinator backed B2B SaaS for healthcare facilities. Elemeno is “a playbook in your pocket,” customized to support frontline teams with bite-sized training and communication at their fingertips. Elemeno empowers staff with the support they need to be their best and deliver the right care at the right time. Drive practice consistency at scale, reducing costs, increasing safety and improving outcomes. We are deployed in hospitals, post-acute care, and clinic systems nationally, paired with published results, passionate clients, and consistent renewals. 

We are located in Oakland, CA, close to Fruitvale BART.  This position is remote, although travel for client and team meetings is required. Expect 20 – 25% travel, assuming COVID-19 travel restrictions allow.

For San Francisco Bay Area residents, a hybrid office/remote workplace may be available. 

Job Description

The Account Manager is a valued and integral part of a small, close knit team. You will be assigned an existing client portfolio for which you will be responsible for each client’s overall success as measured by customer retention (renewals), revenue expansion and customer satisfaction.

More specifically your job will include:

  • Serve as Elemeno’s primary contact with executive leadership at our valued clients
  • Cultivate deep client relationships to
    • Identify opportunities to grow our business within client organizations (expanding to other units, departments, facilities or affiliated organizations) 
    • Seek opportunities to showcase our client success stories
    • Generate referrals to new prospect organizations through your clients’ network of trusted friends and colleagues
    • Ensure contract stability through leadership turnover
  • Create and maintain, in collaboration with Client Success and Clinical Advisory,  Account Plans to ensure a deep understanding our our client to ensure long-term partnerships to
    • Identify risks and develop mitigation strategies
    • Develop expansion sales strategies
    • Engage with sales to drive expansion opportunities to close
  • Create and execute Client Sales Expansion Plan once opportunities are identified, with clearly defined steps, dates, contacts, roles, expected outcomes and deliverables
  • Organize Regular Business Reviews both internally and with the client, in collaboration Client Success and Clinical Advisors
  • Engage in the continuing iteration and improvement of the Account Management process

What you’ll bring to the table: 

  • You are mission-driven and are passionate about radically improving healthcare quality and safety
  •  You have demonstrated success in Consulting, Client Success or Account Management in healthcare 
  • You have excellent interpersonal skills and ability to create successful relationships
  • You have the ability to prioritize and multitask in a fast-paced environment, manage several projects simultaneously, meet deadlines, and communicate potential conflicts
  • You can work independently as well as part of an extended, cross-functional team

This is an at-will position and is subject to a complete background check. We believe in growing a diverse team, one that represents the diversity of the clients, and patients, whom we serve. If you believe you possess these key traits, please apply. We’d love to hear from you!

How to Apply: